Terms and Conditions

Booking:
Bookings are accepted either in writing, verbally, on our web-site or by our agents. Acceptance is confirmed when the customer has received written confirmation from us, or from one of our agents. Must be in writing, by fax or by e-mail.

Cancellation:
We will deduct expences from the travel price, depending on the date we receive notification of cancellation:

• Cancellation received up to 22 days before departure: Full refound
• For cancellation recived 21 - 8 day prior to the activity: 50% refound
• 7 to 0 day prior to the activity/'no show': no refound

Alteration of program:
We will complete the arranged program, but reserve the right to make any necessery changes. Any alteration wil not affect the price, provided the alteration does not lead to a complete change of content of the arranged programme. Alterations to plans my be necessery on account of adverse weather conditions. The safety of participants is given priority at all times.

Responsibility:
Participants themselves must decide whether they are, or are not, mentally and physically suited for the demands expected of them on whatever programme they join. Age must be given when making a reservation. A participant is duty-bound to follow instructions given by the leader of the tour. Failure to comply eliminates any claim for compensation. We can not be held economically liable for accidents or injury. Liability is also disclaimed by the company for delays or extra costs incurred outside our control. The price of a set programme can be changed on account of unexpected increases in transport costs, or other outside services contracted by us. The company reserves the right to cancel programmes at any time up until date of departure, whereby a participant is entitled only to a refund of the sum already paid. On tours that include overnight stay, one or more, every individual participant have to have their privat travel insurance.

Svalbard Villmarkssenter AS
Phone: +47 79 02 17 00
Fax: +47 79 02 19 86
Mobile: +47 90 79 00 76
E-mail: info@svalbardvillmarkssenter.no

Bank Account: 4778 05 00448